This course introduces the students to the knowledge and skills necessary to operate a hotel front office. It involves the study of the functions, procedures, activities and organization of the front office department in a medium or large hotel with an emphasis in reservation and operation system, reception, registration and billing procedures as well as ethics, communication and human relation that essentially give the students a “real world” perspective of the hotel industry. It also provides an understanding of how other hotel departments relate to the front office to have a smooth flow of operation and to enhance the guest experience and service satisfaction beyond expectation.
- Teacher: Lovella Carillo
- Enrolled students: 44