This course introduces the students to the knowledge and skills necessary to operate a hotel front office. It involves the study of the functions, procedures, activities and organization of the front office department in a medium or large hotel with an emphasis on the reservation and operation system, reception, registration and billing procedures as well as ethics, communication and human relation that essentially give the students a “real world” perspective of the hotel industry. It also provides an understanding of how other hotel departments relate to the front office to have a smooth flow of operation and to enhance the guest experience and service satisfaction beyond expectation.
- Teacher: Lovella Carillo
- Enrolled students: 42