This course aims to enable the students to recognize and assess quality management processes in hospitality and tourism-related organization and to evaluate departmental processes and planning strategies. Topics include concepts and terminologies of TQM: definition common element and terminology; vision and reality bridging the gap; constructive and critical personal reflection; proposed quality, self-assessment and peers assessment; seeking practical feedback for supervisors and continuing improvement, developing a personal management philosophy and personal development plan.
- Teacher: Ronaldo V. Puzon
- Enrolled students: 45